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Warranty Information

Warranty

At Condition 1, we’ve done our best to create products that exceed our customer’s expectations and we stand behind our products with some of the best warranties. Our warranties are broken into two sections. One warranty is for our watertight cases. You can recognize our watertight case because it has a valve. The other warranty is for our non-watertight cases.

Watertight Case Warranty

Manufacturer fully warrants against defects in material and workmanship for the life of the case by the original owner. The case is guaranteed to be water resistant to 3 feet under water for 30 minutes. The warranty does not cover the foam or any contents of the case. Liability to manufacturer is limited only to the case and no contents. Case must be properly closed with no defects or damage to the O-ring gasket or valve to fully cover warranty. If the case breaks manufacturer will replace at no cost to you as long as you are the original owner of the case. Damaged handles, latches, valves, and gaskets can all be replaced in the field and will be supplied at no charge in the case of any defect. To request parts you must have original receipt or purchase agreement and must have return authorization number from the manufacturer or place of purchase. All warranty claims of any nature are barred if the carrying case has been altered or changed in any way.

Non-Watertight Case Warranty

Manufacturer fully warrants against defects in material and workmanship for 1 year from the date of purchase. Liability to manufacturer is limited only to the case and does not cover the foam or any contents of the case. If the case breaks under normal use, manufacturer will replace at no cost to you as long as you are the original owner of the case. To request replacement you must have original receipt or purchase agreement and must have return authorization number from the manufacturer or place of purchase. All warranty claims of any nature are barred if the carrying case has been altered or changed in any way or used for anything other than its intended purpose.